A Canadian alternative to Autotask PSA
Autotask PSA is a help desk and PSA platform for MSPs and IT teams (source). Lavawall® is a Canadian alternative for help desk and PSA, owned and hosted in Canada, with the closest match for each Autotask capability listed below.
On this page: Autotask at a glance, feature by feature, Autotask and Canada, and moving over.
Start a 14-day free trialTalk to a human
14-day trial of the full platform, no credit card. Then month-to-month, in Canadian dollars, with no long-term contract.
Autotask PSA at a glance
What Autotask says about itself, with a link to the page each fact comes from.
| Made for | MSPs and IT teams (source) |
|---|---|
| Pricing model | Contact sales for a quote (source) |
| Free trial or free plan | None stated (source) |
| Platforms | IOS and Android mobile apps (the main product runs in a web browser) (source) |
| Deployment | Cloud (SaaS) (source) |
| Integrations it lists | Intuit QuickBooks, Xero, Microsoft Exchange Online, Microsoft Outlook, and Microsoft Entra ID (source) |
| Data export | Dashboard charts and tables can be exported (source) |
Autotask feature by feature
Autotask lists these capabilities on its own website; each links to its source. Beside each is the closest Lavawall® feature and the article that shows how to use it.
| What Autotask says it does | Closest Lavawall® feature | How-to article |
|---|---|---|
| ITIL-aligned service desk ticketing with SLAs (source) | Help desk with unlimited tickets, SLAs, and a knowledge base | Tickets |
| Time tracking and billing (source) | Time tracking on tickets | Tickets |
| Automated invoicing from labor and contracts (source) | Client billing from live device and licence counts, with QuickBooks Online | Client Billing |
| RMM alert-to-ticket integration (source) | Risk-based notifications to the right person | Notification Setup |
| CRM and sales opportunity tracking (source) | CRM with companies, contacts, deals, and activities | CRM & Help Desk |
| Project management (source) | Lavawall does not include project management. | |
| Contract management (source) | Client agreements in client billing | Client Billing |
| Dashboards and pre-built reports (source) | Dashboards and client reports | Company Summary |
Lavawall® has a close match for 7 of these 8 Autotask capabilities. For the other 1, check whether you rely on them before you move.
Autotask PSA and Canada
Autotask is a Datto product, Datto is owned by Kaseya, and Datto says its corporate headquarters is in Miami, Florida. Autotask's developer documentation lists American, UK, Australian and New Zealand, and European zones.
| Canadian criterion | Lavawall® | Autotask PSA |
|---|---|---|
| Headquarters and ownership | Calgary, Alberta; fully Canadian-owned | Miami, Florida (Kaseya) |
| Hosting in Canada | Yes, by default | See Autotask’s documentation |
| Canadian-dollar pricing | Yes, with GST, HST, PST, and QST | See Autotask’s pricing |
| Console in French | Yes: Canadian French, Canadian English and US English, chosen by each person (details) | Not in its list: localized in English, German and Spanish, plus Chinese and Japanese (source) |
Taken from Autotask’s own website and documentation in September 2026 and linked on this page. Tell us if something has changed and we will correct it.
Lavawall® is built and owned by ThreeShield Information Security Corporation in Calgary, hosted in Canada by default, billed in Canadian dollars, supported from Canada, and available in Canadian French. What makes Lavawall® Canadian.
Moving from Autotask to Lavawall®
- Export what you need from Autotask. Its documentation describes this: dashboard charts and tables can be exported.
- Start a free Lavawall® trial and add your companies.
- Set up your clients and contacts, point your support email and website chat at Lavawall®, and run both until open tickets in Autotask are closed.
- Set up each feature from the table above. The how-to articles to start with: Tickets, Client Billing, Notification Setup, CRM & Help Desk.
- Run both side by side and turn Autotask off one company at a time, when your team is ready.
Where Autotask may fit better
If your business runs on Autotask's project, contract, or procurement accounting, check what you rely on before moving; Lavawall® covers help desk, CRM, and billing next to the RMM.
Lavawall® has no direct equivalent for these Autotask capabilities, so check whether you need them:
- project management: Lavawall does not include project management.
Frequently asked questions
- Is Lavawall a Canadian alternative to Autotask PSA?
- Yes. Lavawall® is Canadian-owned and hosted in Canada by default. Of the 8 Autotask capabilities listed on this page, Lavawall has a close match for 7.
- Does Autotask host data in Canada?
- Autotask's developer documentation lists American, UK, Australian and New Zealand, and European zones. Lavawall® hosts data in Canada by default.
- How is Autotask priced?
- Its own website describes its pricing as contact sales for a quote. Lavawall® publishes its prices in Canadian dollars on its pricing page, month-to-month.
- Does Autotask offer a free trial?
- Its own website lists this: none stated. Lavawall® offers a 14-day free trial with no credit card.
- What does Lavawall not replace in Autotask?
- Lavawall® has no direct equivalent for these Autotask capabilities: project management.
- Can Lavawall replace Autotask?
- For many MSPs and IT teams, yes: Lavawall® covers help desk, CRM, and billing in the same console as the RMM. If you rely on deep project or procurement accounting, check that before moving.
- Can I export my data from Autotask?
- Autotask’s documentation describes this: dashboard charts and tables can be exported.
- Is Autotask PSA available in French?
- No. Kaseya’s documentation lists Autotask in English, German and Spanish, plus Chinese and Japanese. Lavawall® works in Canadian French, Canadian English and US English, chosen by each person.
Autotask PSA is a trademark of its owner. Other product names are trademarks of their respective owners. Lavawall is not affiliated with Autotask.