Is Lavawall a Canadian alternative to ConnectWise PSA?

Yes. Lavawall is fully Canadian-owned by ThreeShield Information Security Corporation, a Canadian corporation in Calgary. It is hosted in Canada by default, billed in Canadian dollars, and paid by Interac, pre-authorized debit, or Canadian credit card, and supported by staff in Canada. It is a multi-tenant RMM and remote support platform for MSPs and IT teams, with patching, security monitoring, Microsoft 365 and Google Workspace breach detection, and compliance built into the same agent and console.

Where is Lavawall's data hosted?

Lavawall's data is hosted in Canada by default: on AWS in Montréal today, moving to a Canadian-owned hosting provider in Vancouver in Q4 2026. Data can be placed in the United States, Europe, or Australia instead when a client's obligations call for it.

Can I pay for Lavawall in Canadian dollars?

Yes. Lavawall is priced in Canadian dollars with GST, HST, PST, and QST handled, and you can pay by Interac, Canadian pre-authorized debit, or Canadian credit card. Billing is month-to-month or annual, with no high-water-mark billing.

Can Lavawall replace ConnectWise PSA?

For many MSPs and IT teams, yes: Lavawall covers help desk, CRM, and billing in the same console as the RMM. If you rely on deep project or procurement accounting, check that before moving.

Canadian alternative

A Canadian alternative to ConnectWise PSA

Lavawall® is a Canadian alternative to ConnectWise PSA for help desk and PSA. It is a multi-tenant RMM and remote support platform for MSPs and IT teams, with patching, security monitoring, Microsoft 365 and Google Workspace breach detection, and compliance built into the same agent and console, fully Canadian-owned, hosted in Canada, and billed in Canadian dollars.

Support comes from ThreeShield staff in Canada, and compliance mapping covers PIPEDA, Quebec Law 25, and more than 20 Canadian laws and frameworks in all.

Start a 14-day free trial Talk to a human

14-day trial of the full platform, no credit card. Then month-to-month, in Canadian dollars, with no long-term contract.

What makes Lavawall® Canadian

Canadian ownership, hosting, billing, payment, support, and law, in one platform.

Fully Canadian-owned

Lavawall® is built and owned by ThreeShield Information Security Corporation, a Canadian corporation based in Calgary, Alberta. Its terms are governed by the laws of Alberta and of Canada.

Hosted in Canada

Data is hosted in Canada by default: on AWS in Montréal today, moving to a Canadian-owned hosting provider in Vancouver in Q4 2026. Where a client's obligations call for it, data can be placed in the United States, Europe, or Australia instead.

Billed in Canadian dollars

Canadian-dollar pricing with GST, HST, PST, and QST handled, month-to-month, with no high-water-mark billing.

Canadian ways to pay

Pay in Canadian dollars by Interac, Canadian pre-authorized debit, or Canadian credit card.

Supported from Canada

Support and Tier 3 escalation come from ThreeShield staff in Canada, the CISSP- and CISA-credentialled team that builds the product.

Canadian law built in

Compliance mapping covers more than 20 Canadian laws and frameworks, including PIPEDA, Quebec Law 25, Alberta PIPA and the Health Information Act, BC PIPA, FIPPA, and the E-Health Act, Ontario PHIPA, CPCSC, CIRO, and FINTRAC, alongside SOC 2, ISO 27001, NIST CSF, and CMMC. See Canadian GRC.

ConnectWise PSA and Canada: what its own documentation says

ConnectWise has its global headquarters in Tampa, Florida. ConnectWise says its clouds are hosted at regional facilities on four continents, without naming them.

Lavawall and ConnectWise PSA compared on Canadian criteria
Canadian criterion	Lavawall®	ConnectWise PSA
Headquarters and ownership	Calgary, Alberta; fully Canadian-owned	Tampa, Florida
Hosting in Canada	Yes, by default (AWS Montréal, moving to a Canadian-owned provider in Vancouver in Q4 2026)	See ConnectWise PSA’s documentation
Canadian-dollar pricing	Yes, with GST, HST, PST, and QST	See ConnectWise PSA’s pricing
Pay by Interac, pre-authorized debit, or Canadian credit card	Yes	See ConnectWise PSA’s billing terms
Support staffed in Canada	Yes	See ConnectWise PSA’s support terms

Competitor information is taken from each vendor’s own public documentation as of September 2026 and linked above. Tell us if something has changed and we will correct it.

What Lavawall® covers compared with ConnectWise PSA

Lavawall® covers the help desk work ConnectWise PSA is used for, and more, on one agent and console:

Help desk priced per named agent with unlimited tickets, SLAs, a knowledge base, and automations.
CRM, website chat, a calendar, caller ID, and billing in the same console.
Device-aware tickets with remote support one click away, because the help desk sits on the same platform as the RMM.

Where ConnectWise PSA may fit better

If your business runs on ConnectWise PSA's project, contract, or procurement accounting, check what you rely on before moving; Lavawall® covers help desk, CRM, and billing next to the RMM.

Switching, or running both

Set up your clients and contacts, point your support email and website chat at Lavawall®, and run both until open tickets in ConnectWise PSA are closed.