Remote support & Windows administration
Windows admin tools, run remotely the way they should’ve been designed.
Every RMM has a remote-control button. Lavawall® gives your techs the real thing: an intelligent Backstage that extends the built-in Windows admin apps far past what the old screen-connect tools manage on Windows 11, on-screen drawing, automatic cursor hand-off, file transfer, plain-language restart reasons, and near-instant full-colour PowerShell, even from a phone. All in the browser, nothing to install, and it never bothers the user.
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Intelligent Backstage · on-screen tools · no install · never interrupts the user · fully logged
The problem: remote tools stopped growing up
Backstage, the mode that lets you work on a machine without taking over the user’s screen, was a great idea that aged badly. In the old screen-connect tools it has become progressively incompatible with Windows 11: sometimes the user’s mouse still moves anyway, more and more applications aren’t properly supported, and the tool selection is miniscule. So techs bail out to a full remote desktop, interrupt the user, and click around a slow screen to do things Windows already does well locally.
Lavawall® takes the opposite approach. Instead of a shrinking box of half-working shortcuts, it extends the real built-in Windows administrator apps and surfaces the data you always wanted, without the user ever seeing a thing, and without installing anything.
The user always knows, and stays in control
Trust is the whole game in remote support. A translucent, repositionable notification box stays on the user’s screen so they always know when someone is accessing their computer, and they can move it wherever it’s comfortable. One click lets them start a chat with the technician, or regain their privacy the instant they want to.
Interactive sessions ask for consent first, everything is logged, and the box makes the whole experience feel safe instead of spooky, the difference between a client who trusts your team and one who wonders what just happened.
In-session, everything a tech needs is a glance away
Fix the problem, teach the user, and close the ticket without ever leaving the session.
A menu that stays out of your way
In full-screen mode a simple menu auto-hides and can sit on the top or a side, always out of the way, with quick access to the most common admin tools and the ability to launch scripts on the computer without leaving full-screen.
Draw on the screen to teach
Highlight concepts and point things out by drawing right on the user’s screen, turning a support session into a quick lesson, so the same question doesn’t come back as another ticket tomorrow.
Never fight over the mouse again
See exactly where the user’s cursor is, and let control switch automatically between their mouse and yours, so you stop wrestling for the pointer mid-fix.
Files, with real detail
Upload and download files to the remote computer, and see detailed file attributes, without ever leaving the remote-support session.
Contact, chat & tickets on screen
The user’s contact information is right there, chat surfaces relevant knowledge-base articles as you type, and you can open and edit the ticket directly on the remote-session screen.
Know why a restart is needed
Instead of a generic “restart required” like other RMMs, Lavawall reviews the pending restart, flags why it might be slower than usual, and explains what will actually be fixed, in plain language.
Run Windows administration the way it should work.
In the browser. Nothing to install. Without bothering the user.
Start my free trial → See BackstageThe key differentiator
Intelligent Backstage: the Windows admin data you always wanted
Work behind the scenes on a live machine, the user keeps their real desktop and never sees a thing. But where the old tools give you a tiny, half-broken toolbox, Lavawall® extends the built-in Windows administrator apps and enriches them with the details you always wished Windows showed you.
A Task Manager that actually helps
The main screen immediately groups processes and gives you instant CPU, memory, disk, network, and thread statistics, the picture you always wanted the moment you open it, not after digging through tabs.
Click into any process
One click on the information icon shows the detail behind a process: what launched it, whether it has child processes, whether it’s digitally signed, and more, so you can tell a legitimate service from something that shouldn’t be there.
File explorer on steroids
From a process, jump straight to its location in a file explorer with far more information on every file, and even download or run programs on the remote computer, all from inside Backstage.
Services, enriched
The Services view is similarly enriched, so you can see and act on what’s running without leaving Backstage.
Startup, fully joined up
Startup apps are integrated with the file explorer, registry, Task Manager, and process details, so you follow a startup entry straight to its source.
Event Log that reads itself
Beyond full event-log access, Lavawall intelligently classifies and summarizes events so they’re easy to search and review, and can optionally arrive as notification digests.
45+ admin tools, launched as administrator, no UAC dance
Here’s the part that changes the job: whether you’re in Backstage or a full interactive session, the launcher opens 45+ built-in Windows administration tools as real administrator windows, without pushing a UAC prompt to the user, and without bolting on a separate elevation product like ThreatLocker or AutoElevate. A File Explorer and an elevated Command Prompt or PowerShell are right there too.
- Registry Editor
- Services
- Event Viewer
- Device Manager
- Disk Management
- Computer Management
- Task Scheduler
- Local Users & Groups
- Group Policy
- Local Security Policy
- Windows Firewall (Advanced)
- Performance & Resource Monitor
- System Configuration
- System Information
- Component Services
- WMI Control
- Certificates
- Print Management
- Shared Folders
- TPM Management
- Driver Verifier
- ODBC
- Memory Diagnostic
- Control Panel applets
These administration tools launch as administrator during interactive remote-support sessions, without the user going through UAC, and without needing ThreatLocker, AutoElevate, or any other elevation product.
You don’t even have to connect
A lot of what techs used to open Backstage for is already waiting in device details, no session, no waiting to watch trends live.
Yesterday’s process trends, already captured
See which processes have been using the most CPU or RAM without connecting to Backstage at all. The process view in device details shows the last day’s trends with sparkline graphs, so you don’t have to sit and watch to catch the culprit.
Performance history, with real depth
View CPU, memory, disk space, upload, download, and temperature statistics with far more history in the device-detail performance graphs, so a slowdown that started last week is obvious, not a mystery.
Fast, full-colour shell, and comfortable on a phone
When the fastest fix is the command line, you’re one tap away, on any device.
Near-instant, full-colour PowerShell, like you’re right on the machine.
The same shell from a phone, resolve an issue as if you were at the desk.
Multi-monitor thumbnails jump you to the right screen fast.
Multi-operator sessions, more than one tech, with a Take Control button.
Consent requested before an interactive session starts.
Per-tenant access policy, with country restrictions on by default.
Security-first by design
- No reliance on frequently-breached tools like ScreenConnect, SplashTop, or TeamViewer
- Endpoints are never broadcast or directly exposed to the internet
- IP-address and country-level restrictions (country limits on by default)
- Certificate verification for the server and the clients, plus authentication-strength rules
- Granular user access controls and limited access between systems
- Comprehensive logging of GUI desktop sessions, shell sessions, and every shell command
Built to delight users and save techs time
- Runs in the browser, nothing to install or download, and it never interrupts the user
- A translucent, repositionable notification box keeps the user informed and in control
- Draw on the screen to teach, and cut repeat tickets
- Automatic cursor hand-off, so operator and user never fight over the mouse
- Fast, full-colour PowerShell, even on mobile, with special keys and Control+Alt+Delete
- Tickets, time entry, and contact info right on the support screen
Replacing an RMM, or tired of a risky remote tool?
ThreeShield, the CISSP/CISA team that builds Lavawall®, will show you the Backstage cockpit on your own environment and help you move off a breach-prone remote tool without downtime. Month-to-month, no high-water-mark billing.
Common questions
- How is this different from the remote control in my RMM?
- Most RMMs bolt on a basic screen-share. Lavawall gives techs a real Windows administration cockpit: an intelligent Backstage that extends the built-in Windows admin apps (a grouped Task Manager with live CPU, memory, disk, network and thread stats, per-process details, a file explorer with rich attributes and run/download, Services, Startup, and a classified Event Log), plus on-screen drawing, automatic cursor hand-off, file transfer, plain-language restart reasons, and tickets on the session screen, all in the browser with nothing to install.
- Why is Lavawall Backstage better than ScreenConnect Backstage?
- Traditional Backstage has aged badly on Windows 11: the user's mouse still moves sometimes, many apps aren't properly supported, and the tool selection is tiny. Lavawall extends the real built-in Windows administrator apps and surfaces the data you always wanted, a grouped Task Manager with instant CPU/memory/disk/network/thread stats, per-process detail (parent, children, signature), and a file explorer you can run or download from, without the user seeing a thing.
- Does the user know when someone is connected?
- Yes, and they stay in control. A translucent, repositionable notification box sits on their screen so they always know when someone is accessing their computer, with one click to chat with the technician or to regain their privacy. Interactive sessions request consent first, and everything is logged.
- Do we have to install anything?
- No. Everything runs through the web interface, with nothing to install or download, and without interrupting the user, so a tech can jump on, get the data they need, and fix the problem from any browser, even a phone.
- Do my users get UAC prompts, or do I need ThreatLocker or AutoElevate?
- Neither. During interactive remote-support sessions, Lavawall launches the built-in Windows administration tools as administrator without pushing a UAC prompt to the user, and without a separate privilege-elevation product like ThreatLocker or AutoElevate. Elevation happens inside the permissioned, fully-logged session.