Smart web chat
Answer the question before it becomes a ticket.
A beautiful, simple chat for your website, with a knowledge base built in. As you or a visitor types, the right article surfaces instantly, so the easy questions answer themselves and your techs get their time back.
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Drop-in embed · built-in knowledge base · brandable · included with Lavawall®
Drop it in, brand it, done
Easy embed
Open Embed & Branding in the console’s left menu, scroll to Chat Widget Settings, and paste the snippet onto your site. The very same widget runs on Lavawall®’s own pages.
Knowledge base as you type
Relevant KB articles surface the moment you or a visitor starts typing, deflecting repeat questions and keeping answers consistent across your team.
Simple and human
A clean, friendly chat with emoji support 😎 that visitors actually want to use, no bloated live-chat suite to learn or pay for.
Made for lean teams
Whether you run an MSP or a small internal IT team, one embed turns your website into a first line of support that works while you’re heads-down.
The same chat, both sides of the glass
Visitors get a clean, friendly widget with emoji support. Your techs answer from inside Lavawall®, where knowledge-base articles surface as they type, so there’s no second tab to babysit.
- Brand the colour scheme, icon, default text, and required fields in Chat Widget Settings
- Paste one snippet above the
</body>tag, that’s the whole install - The green circle toggles Do Not Disturb; the bell mutes the alert chime
- KB articles surface the moment you, or a visitor, start typing
Want the knowledge base seeded for you?
ThreeShield, the team behind Lavawall® can help you turn your most common tickets into KB articles so the chat deflects them from day one.
Common questions
- How hard is it to set up?
- It’s a drop-in embed, open Embed & Branding, go to Chat Widget Settings, brand it, and paste the snippet. The same widget powers Lavawall®’s own chat.
- What does the knowledge base do?
- As you or a visitor types, relevant KB articles surface instantly, so common questions get answered before they become tickets.
- Is it really free?
- Smart Web Chat is included with Lavawall® a brandable chat with emoji support and built-in KB suggestions, no separate live-chat subscription.